Skills
📊 Project & Delivery Mgmt
Section titled “📊 Project & Delivery Mgmt”Frameworks & Methodologies
Section titled “Frameworks & Methodologies”| Category | Items |
|---|---|
| Frameworks | ITIL, PMP, PMO, Prince2, Six Sigma |
| Methodologies | Waterfall, Agile, Scrum, Kanban |
ITSM Processes
Section titled “ITSM Processes”| Category | Items |
|---|---|
| Management | Project Management, Program Management, Transformation |
| Service Lifecycle | Service Management, Service Delivery, Service Design, Service Transition, Service Operation |
| Operations | Incident Management, Problem Management, Change Management, Configuration Management (CMDB) |
| Governance | Contracts, Service Catalog Management, SLAs, OLAs, KPIs, Metrics |
| Delivery & Strategy | Delivery Support, Strategic Contribution, Collaboration & Communication, Project Planning |
| Stakeholder Mgmt | Vendor & Partner Management, People Management, Customer Relationship, End-User Experience Management, APM |
| Risk & Quality | Risk Management, Conflict Resolution, CSI, Quality Assurance |
| Business Strategy | Strategic Planning, Steerco, Business Case, M&A |
Collaboration Tools
Section titled “Collaboration Tools”| Category | Tools |
|---|---|
| ITSM Platforms | ServiceNow, BMC Remedy, ConnectWise |
| Project Management | MS Project, Jira, Confluence, Smartsheet, Trello, MS Planner |
| Communication | MS Teams, SharePoint, Slack, Google Meet, Zoom, Mattermost |
| Notes & Documentation | OneNote, Apple Notes |
🖥️ Infra & DevOps
Section titled “🖥️ Infra & DevOps”Operating Systems & Admin
Section titled “Operating Systems & Admin”| Category | Systems |
|---|---|
| Server OS | Windows Server (NT–2022), Linux (Debian, Ubuntu, Red Hat, CentOS, Fedora), Unix |
| Client OS | Windows (NT–11), Linux, macOS, iOS, Android |
Configuration & IT Automation
Section titled “Configuration & IT Automation”| Category | Tools |
|---|---|
| Directory Services | Active Directory (AD), Group Policies, LDAP, Trusts, Delegation, ADFS, Scripts |
| Automation | SCCM, WSUS, N8N, Puppet, Terraform, Ansible, CI/CD pipelines |
Backup & Recovery
Section titled “Backup & Recovery”| Category | Tools |
|---|---|
| Backup Solutions | Veeam, Snapshot, Symantec, Ghost, Drive Image, Veritas |
Web Stack
Section titled “Web Stack”| Category | Technologies |
|---|---|
| Web Servers | LAMP, IIS, Nginx |
Email Servers
Section titled “Email Servers”| Category | Platforms |
|---|---|
| Mail Systems | Exchange (2000–Online), Postfix, Sendmail, Zimbra |
Remote Management
Section titled “Remote Management”| Category | Tools |
|---|---|
| Access & Control | VNC, RDP, SSH, Telnet, TeamViewer, PCAnywhere |
Virtualization
Section titled “Virtualization”| Category | Platforms |
|---|---|
| Hypervisors | VMware, Hyper-V, Proxmox, Citrix Xen, VirtualBox, KVM, Parallels |
Containerization
Section titled “Containerization”| Category | Tools |
|---|---|
| Containers | Docker, Kubernetes |
Monitoring & Logging
Section titled “Monitoring & Logging”| Category | Tools |
|---|---|
| Observability | Nagios, Grafana, Splunk |
Database Management
Section titled “Database Management”| Category | Systems |
|---|---|
| Databases | MySQL, SQL Server, PostgreSQL, NoSQL, MongoDB, Cassandra, ElasticSearch |
Development & Scripting Languages
Section titled “Development & Scripting Languages”| Category | Languages |
|---|---|
| Programming | Python, Bash, PowerShell, JavaScript, JSON, YAML |
🔐 Networking & Security
Section titled “🔐 Networking & Security”Networking
Section titled “Networking”| Category | Concepts |
|---|---|
| Network Types | LAN, MAN, WAN, VLAN, TCP/IP, OSI Model |
| Wireless Security | WPA, WEP, MAC filtering |
| Routing & Switching | Routing, Switching, Subnetting, NAT, Port Forwarding, DMZ |
| Availability | High Availability, Load Balancing, Cluster, Failover |
Protocols & Services
Section titled “Protocols & Services”| Category | Protocols |
|---|---|
| Core Services | DNS, DHCP, WINS, HTTP/S, FTP/S, POP3, IMAP, SMTP, LDAP, SNMP, VoIP, ARP, ICMP |
| Peripheral Systems | SAN, NAS, Print Server, Plotter |
ITSec & Access
Section titled “ITSec & Access”| Category | Technologies |
|---|---|
| Network Security | Firewalls IDS/IPS, DDoS Protection, Iptables, OPNSense, PFSense |
| VPN & Segregation | VPN (OpenVPN, WireGuard, IPsec, SSL), Network Segregation, SD-WAN |
| Access Control | Proxy Servers, IAM, SSO, MFA, Intune |
Software & Technologies
Section titled “Software & Technologies”| Category | Tools |
|---|---|
| Analysis & Visibility | Wireshark, Zscaler, Cisco Umbrella, Visio, Cloudflare, Big-IP |
| Firewalls & Appliances | Fortinet, Palo Alto, Cisco ASA, Check Point, F5, Juniper, SentinelOne |
| Endpoint Protection | Antivirus, Antimalware, Endpoint Protection, DLP, Encryption |
| Security Practices | Zero Trust, Vulnerability Management, Penetration Testing, Security Audits |
| SIEM & Response | SIEM (Splunk, Graylog), CyberSec, Incident Response, Threat Intelligence, Forensics |
| Compliance | GDPR, PCI-DSS, ISO 27001, CIS |
| Awareness & Planning | Security Awareness Training, Phishing Simulations |
| Continuity | Incident Response Planning, BCP, DRP, RPO/RTO |
🌐 Cloud
Section titled “🌐 Cloud”Platforms
Section titled “Platforms”| Category | Providers |
|---|---|
| Cloud Platforms | Azure, AWS, GCP, OpenStack |
Models
Section titled “Models”| Category | Types |
|---|---|
| Service Models | IaaS, PaaS, SaaS, CaaS |
🧰 Other
Section titled “🧰 Other”Productivity & Utilities
Section titled “Productivity & Utilities”| Category | Tools |
|---|---|
| Office & BI | MS Office & O365, Power BI, Lotus Notes, Citrix |
ERP & Business Systems
Section titled “ERP & Business Systems”| Category | Platforms |
|---|---|
| ERP | SAP, MS Dynamics, Coupa, Oracle OneHR |
Web & Application Development
Section titled “Web & Application Development”| Category | Technologies |
|---|---|
| Languages & CMS | HTML, PHP, WordPress, Joomla, Drupal, Prestashop, Hugo, Astro |
| Dev Tools | VS Code, GitHub, GitLab |
| Design Tools | Photoshop, Canva, GIMP |
| Hosting & DNS | Application Hosting & DNS Management |
Medical Tools
Section titled “Medical Tools”| Category | Systems |
|---|---|
| Healthcare IT | DICOM, PACS, RIS, LIMS, HMS |