📅 2013 - 2015
🧑💼 Role
Section titled “🧑💼 Role”| Position | Period |
|---|---|
| IT Service Delivery Manager | 2013 – 2015 |
🏢 Company
Section titled “🏢 Company”| IBM | |
|---|---|
| Electrolux, GE Money Bank, Bennet, Iper Montebello, Nidec ASI | Brno (Czech Republic 🇨🇿) Hybrid |
📝 Description
Section titled “📝 Description”| Area | Details |
|---|---|
| Service ownership | Primary contact for key clients, managing delivery and expectations |
| ITIL process leadership | Oversaw Incident, Change, and Problem Management under ITIL framework |
| Compliance and security | Ensured audit readiness and high security standards through regular reviews |
| Financial management | Managed contract costs, contributed to budgets, identified savings |
| Customer relationship | Handled major incidents, root cause analysis, and action planning |
| Business continuity | Coordinated Disaster Recovery testing to ensure operational resilience |
| Performance monitoring | Tracked SLA/KPI metrics to maintain high service quality |
🚀 Achievements
Section titled “🚀 Achievements”| Initiative | Impact |
|---|---|
| Change management | Increased user adoption of new IT systems by 20% |
| KPI implementation | Enabled transparency and accountability through performance metrics |
| Crisis leadership | Mitigated major project risk via contingency planning and rapid response |