📅 2007 - 2010
🧑💼 Role
Section titled “🧑💼 Role”| Position | Period |
|---|---|
| Senior Technical Specialist - SME | 2007 – 2010 |
🏢 Company
Section titled “🏢 Company”| IBM | |
|---|---|
| Fiat, Iveco, Irisbus, CNH, Comau, PowerTrain, Barilla, ItalGas, Alitalia | Turin (Italy 🇮🇹) |
📝 Description
Section titled “📝 Description”| Area | Details |
|---|---|
| Technical support | Provided third-line support for MS Active Directory domains |
| Infrastructure expertise | Delivered specialized assistance across Microsoft infrastructure |
| Incident management | Handled major incidents with swift resolution and RCA |
| Change control | Approved high-risk changes in production environments |
| Compliance enforcement | Ensured full alignment with standards and policies |
| Project leadership | Acted as technical lead on IBM’s most critical projects |
🚀 Achievements
Section titled “🚀 Achievements”| Initiative | Impact |
|---|---|
| Infrastructure reliability | Maintained high service continuity through expert incident and change management |
| Compliance assurance | Guaranteed policy adherence in sensitive production environments |
| Strategic delivery | Led high-impact projects for major enterprise clients |